Refund & Cancellation Policy

Last updated: 29-10-2025

We want every customer to enjoy their meal from MASALA WHEELS.
If something isn’t right, please read the information below.

1. Cancellations

You can cancel your order before we start preparing it by contacting us immediately at +447857376777
Once we’ve started cooking, cancellations are not possible.

2. Refunds

If we make a mistake with your order or you receive the wrong item, please let us know within 24 hours.
We’ll review the issue and, if valid, offer a replacement or refund back to your original payment method.

3. Food Quality

We prepare every dish fresh with care. If you’re unhappy with the food quality, please reach out — we’ll do our best to make it right.